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Compensation for Delayed Austrian Airlines Flights
Did your Austrian Airlines flight experience a delay of over 3 hours that disrupted your travel plans? Regulation (EC) No. 261/2004 gives you the right to compensation of up to €600, depending on the flight distance. Below, you will find when you are entitled to request compensation and the steps necessary to claim the amount owed to you.
Fill out our online form and find out if your Austrian Airlines flight is eligible for compensation.
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In which cases can you claim compensation for a delayed Austrian Airlines flight?
To justify your claim, the following conditions must be met:
The flight was delayed by at least 3 hours upon arrival
The flight departed from the EU or arrived in the EU with Austrian Airlines (European airline)
The delay was not caused by extraordinary circumstances (e.g., extreme weather, external strikes, etc.)
You had a confirmed reservation and checked in on time
The delay was caused by factors related to the airline's organization (e.g., technical problems, lack of crew)
The delay was caused by unpredictable and unavoidable external factors
If the delay could have been avoided and is not due to extraordinary circumstances, you are entitled to compensation. Additionally, if even a minor delay under 3 hours caused you to miss a connecting flight and the tickets were purchased under the same reservation code, you may claim compensation for the entire trip.
How much can you receive as compensation for a delayed Austrian Airlines flight?
The compensation amount depends on the flight distance:
€250
Compensation per passenger
Less than 1,500 km
€400
Compensation per passenger
Between 1,500 and 3,500 km
€600
Compensation per passenger
Over 3,500 km
Concrete Example:
If your Austrian Airlines flight from Bucharest to Vienna (approx. 850 km) was delayed by over 3 hours upon arrival, you are entitled to €250 compensation. If the delay exceeded 5 hours, you can also request a full ticket refund.
How to claim compensation for a delayed Austrian Airlines flight?
The process is simple and can be completed in a few steps:
Check eligibility
Confirm that the delay at the final destination exceeds 3 hours and is not due to extraordinary circumstances such as extreme weather, external strikes, or restrictions imposed by authorities.
Gather necessary documents
This includes your flight ticket (physical or electronic), reservation confirmation, proof of delay, and any notifications or communications received from the airline.
Attempt amicable resolution
By sending a compensation request directly to Austrian Airlines, and if refused or no response is received, initiating legal proceedings to recover the owed amounts in court.
Receive compensation
Either through voluntary payment by the airline, or through a court ruling and, if necessary, through forced execution.
What other rights do you have if your Austrian Airlines flight was delayed?
What rights do you have as a passenger with Austrian Airlines in case of a delayed flight?
Free meals and drinks
during the waiting time.
Communication
free calls or messages.
Free accommodation
if the delay involves an overnight stay.
Full ticket refund
if the delay exceeds 5 hours and you choose not to travel.
These benefits apply automatically, even if you do not request financial compensation.