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Austrian Airlines Compensation for Canceled Flight
Has an Austrian Airlines flight cancellation disrupted your travel plans? Under Regulation (EC) No. 261/2004, you may be entitled to up to €600 per passenger in compensation, depending on the distance of your flight and when you were notified of the cancellation. This guide explains when Austrian Airlines compensation for canceled flight applies, how much you can claim, and the steps needed to get your money.
Fill out our online form to check if your Austrian Airlines flight is eligible for compensation.
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When can you claim Austrian Airlines compensation for cancelled flight?
To qualify for Austrian Airlines compensation for canceled flight, the following conditions must be met:
The flight was cancelled without proper prior notice (less than 14 days before departure)
The flight departed from an EU airport or arrived at an EU airport and was operated by Austrian Airlines
The cancellation was not caused by extraordinary circumstances (e.g. extreme weather, external strikes, government-imposed restrictions)
The cancellation was due to internal issues within the airline (e.g. crew shortage, technical issues)
If the cancellation could have been avoided through proper airline organization, or if the alternative flight arrived more than 3 hours late, you have the right to claim Austrian Airlines flight cancellation compensation for the entire journey.
How much Austrian Airlines compensation for cancelled flight can you get?
The compensation depends on the distance of the journey:
€250
Compensation per passenger
Less than 1,500 km
€400
Compensation per passenger
Between 1,500 and 3,500 km
€600
Compensation per passenger
Over 3,500 km
Concrete example:
If your Austrian Airlines flight from Bucharest to Vienna (approx. 850 km) was canceled less than 14 days before departure, you are entitled to €250 in compensation. If you were rerouted and the replacement flight arrived more than 3 hours late, you can still claim Austrian Airlines compensation for canceled flight.
How to claim Austrian Airlines compensation for canceled flight
To obtain compensation, follow a few important steps. Our team can manage the entire process so you don't have to handle every procedural detail:
Collect the necessary documents
Keep your e-ticket or paper ticket, booking confirmation, cancellation notice, and any proof of communication with the airline.
Eligibility check
After completing our form, we’ll review your case to confirm if it meets all the requirements under the Regulation.
Submitting the claim to Austrian Airlines
We handle drafting and submitting the claim, aiming for an amicable settlement without legal proceedings.
Receiving the compensation
If Austrian Airlines pays the compensation voluntarily, we transfer the amount to you immediately. If they refuse, we initiate legal action to obtain a final ruling and enforcement.
What other rights do you have?
In addition to Austrian Airlines compensation for canceled flight, the airline must provide certain forms of care and assistance, including:
Food and drinks
during the wait at the airport
Rerouting to the final destination
as soon as possible or at a convenient time for the passenger.
Accommodation and transport
to a hotel, if the cancellation involves an overnight stay.
Access to communication
such as phone calls or messages.
Full ticket refund
if you choose not to travel.
These services are mandatory and do not affect your right to monetary compensation.