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Lufthansa Compensation – Canceled Flight: What You Need to Know
If your Lufthansa flight was canceled, you may be entitled to financial compensation of up to €600 under Regulation (EC) 261/2004. This European regulation protects passengers traveling to or from the European Union, granting certain rights when a flight is canceled. Find all the key information below about Lufthansa compensation – canceled flight.
Fill out our online form and find out in just a few minutes if your Lufthansa flight is eligible for compensation.
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When Can You Claim Compensation for a Canceled Lufthansa Flight?
To be eligible for compensation from Lufthansa in the case of a canceled flight, the following conditions must be met:
The cancellation was announced less than 14 days before departure
The cancellation was Lufthansa’s fault (e.g., technical issues, staff shortages)
The flight was scheduled to depart from an EU airport
The flight was set to arrive at an EU airport and is operated by Lufthansa
The cancellation was due to extraordinary circumstances (e.g., severe storms)
If your Lufthansa flight was canceled due to internal company reasons and you were informed less than two weeks before departure, you are entitled to claim compensation. In addition, the airline must provide assistance at the airport.
How Much Can You Receive for a Canceled Lufthansa Flight?
The compensation amount for a canceled flight depends on the planned flight distance:
€250
Amount per passenger
Less than 1,500 km
€400
Amount per passenger
Between 1,500 and 3,500 km
€600
Amount per passenger
Over 3,500 km
Example
If your Lufthansa flight from Cluj-Napoca to London (approx. 2,100 km) is canceled, you are entitled to €400. It's important to keep your reservation, boarding pass, and any notification received from the airline.
Steps to Claim Lufthansa Compensation for a Canceled Flight
To successfully claim compensation, follow these steps:
Check Eligibility
Enter your flight details to see if they meet the requirements of the European regulation.
Prepare the Required Documents
Make sure you have your e-ticket, boarding pass, and any message or email related to the cancellation.
Submit Your Claim
You can contact Lufthansa directly through their official platform or use a professional service like ClaimBee that handles all the paperwork for you.
Receive Your Compensation
If the claim is approved, the amount will be transferred directly to your bank account.
What Are Lufthansa’s Obligations When a Flight Is Canceled?
Under European law, if a flight is canceled, the airline must offer the following options and services:
Ticket Refund
In full, including for unused segments of the journey.
Alternative Flight to Final Destination
As soon as possible or at a later date of your choosing.
Return Flight
If the cancellation occurred after part of the journey, you have the right to return to your original departure point.
Meals and Drinks
Proportional to the waiting time at the airport.
Accommodation and Transport
If needed, the airline must provide hotel and transport free of charge.
These benefits are granted regardless of whether you're eligible for financial compensation.