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HiSky Compensation – Flight Delay: How to Get the Compensation You Deserve
If your HiSky flight had a significant delay, you have the right to claim financial compensation according to Regulation (EC) 261/2004. This European regulation protects passengers and clearly establishes the conditions under which you are entitled to compensation.
Complete our online form and find out if your HiSky flight is eligible for compensation.
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The fastest way to submit your claim
When can you claim compensation for delayed HiSky flights?
To be entitled to compensation for a delayed HiSky flight, you must meet the following conditions:
The delay is at least 3 hours upon arrival at the destination
HiSky airline is responsible for the delay
The flight departs from an EU airport
The flight arrives in the EU and is operated by HiSky
The delay is caused by extraordinary circumstances (e.g., severe weather)
If all the above conditions are met, you can claim HiSky compensation for the delayed flight. It is important to keep your travel documents and request confirmation of the delay directly from the airline.
What financial compensation can you receive for delayed HiSky flights?
The compensation amount depends on the flight distance and is regulated as follows:
€250
Compensation per passenger
Less than 1,500 km
€400
Compensation per passenger
Between 1,500 and 3,500 km
€600
Compensation per passenger
Over 3,500 km
Practical Example
If your HiSky flight from Bucharest to Milan (approx. 1,300 km) is delayed by 4 hours, you are entitled to €250 compensation. For longer flights, such as Cluj-Napoca – Dubai, compensation can reach €600 if the delay is at least 3 hours.
How to claim compensation for delayed HiSky flights?
The process for obtaining HiSky compensation is simple if you follow these steps:
Check Eligibility
Enter your flight details to confirm if you meet the conditions.
Gather Necessary Documents
Keep your flight ticket, boarding pass, and any written communications from HiSky regarding the delay.
Submit the Claim
You can send the request directly to HiSky or use a specialized service, such as ClaimBee.
Receive Compensation
Once the claim is approved, the compensation will be transferred directly to your bank account.
What are your rights as a HiSky passenger in case of a delayed flight?
In addition to financial compensation, you are entitled to free assistance from HiSky, according to Regulation (EC) 261/2004. This includes:
Meals and drinks
Proportional to the waiting time.
Free communication
Two phone calls, faxes, or emails.
Free accommodation
If the delay involves an overnight stay, HiSky must provide accommodation.
Transport between airport and hotel
Free transport between the place of accommodation and the airport.
These rights are valid for delays of at least 2 hours, even if financial compensation is only granted for delays of over 3 hours.