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HiSky Compensation – Canceled Flight: Get Compensation up to €600
If your HiSky flight was canceled without a valid reason or without timely notice, you may be entitled to compensation between €250 and €600, according to European law. Regulation (EC) No. 261/2004 obliges all airlines operating in the EU to offer compensation in case of cancellations that are not caused by exceptional events. Find out below what HiSky compensation – canceled flight involves and how you can obtain it.
Complete our online form to check your HiSky flight's compensation eligibility.
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When are you entitled to compensation for a HiSky flight cancellation?
To be able to claim HiSky compensation – canceled flight, you must be in one of the situations below:
You were notified about the cancellation less than 14 days in advance
The airline is directly responsible for the cancellation
The flight departed from an airport in the European Union
Or it arrived at an EU airport and was operated by HiSky
The cancellation occurred due to exceptional events (e.g., general strike, severe weather conditions)
In short, if the cancellation was sudden and without acceptable justification, HiSky is obliged to offer compensation, plus complementary services at the airport.
How much can you receive as compensation from HiSky for a canceled flight?
The amount you can recover depends on the flight distance:
€250
Compensation per passenger
Less than 1,500 km
€400
Compensation per passenger
Between 1,500 and 3,500 km
€600
Compensation per passenger
Over 3,500 km
Concrete example:
If your HiSky flight from Cluj-Napoca to Lisbon (approx. 3,200 km) is canceled 5 days before departure, without being offered a reasonable alternative, you are entitled to compensation of €400.
How to claim HiSky compensation – canceled flight?
Here are the steps to follow if you want to claim compensation from HiSky for a cancellation:
Check if you are eligible
Analyze when you were notified and the cause of the cancellation.
Gather evidence
Keep the tickets, boarding pass, and any email or message received from the company.
Formulate the request
You can send the request directly to HiSky or collaborate with ClaimBee – a service that takes care of everything for you.
Wait for processing
If the request is approved, you will receive the money directly in your account.
Other benefits you are entitled to if your HiSky flight is canceled
In addition to monetary compensation, European regulation also offers you other rights, regardless of the reason for cancellation:
Money back for the purchased ticket
In full, if you no longer want to travel.
Alternative flight to the final destination
As soon as possible or at another date chosen by you.
Free accommodation
If the replacement flight is the next day.
Transport between airport and hotel
Covered by the company.
Free food and drinks at the airport
Depending on how long you wait.
These benefits apply automatically, even if you do not claim financial compensation.